CANCELLATION POLICY:

Scheduled appointments must be cancelled by 2pm on the business day before your appointment.

Monday appointments must be canceled / rescheduled by 2pm the Friday before the Monday appointment.

HOW TO CANCEL/RESCHEDULE AN APPOINTMENT: 

If cancelling on a weekday please call/text 206-972-5978 or email [email protected].

If cancelling on a weekend please send an email to [email protected] as we do not check our phone over the weekend.

FEES:

If you late cancel or no show for an appointment you will be charged a $75 late cancellation/ no show fee.  

APPOINTMENT REMINDERS:

Our scheduling program is automated to send appointment reminders but sometimes there is a glitch in the system.  It is ultimately your responsibility to check your appointment dates and times.

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We understand that life happens and you may need to miss a scheduled appointment. However, when you late cancel, we are unable to give that appointment to someone else who needs our assistance.  Our schedule is often booked out 1.5 months in advance and we utilize a waiting list to get patients in as soon as possible. Sage Physical Therapy reserves the right to cancel upcoming appointments if you miss too many appointments or continually show up late.